Table of Contents

Create Item Recall Communication Group

An item recall communication group enables you to group item recall contacts based on shared characteristics like communication type, email format, etc. For instance, you can create a group specifically for external organizations that require a particular email format.

  1. Choose the icon, enter Item Recall Communication Groups, and then choose the related link.

  2. On the Item Recall Communication Groups page, select New.

  3. Populate the following fields:

    Field Description
    Code Enter a unique to represent the communication group.
    Description Enter a description of the communication group.
    Send Email Select the check box to send an email notification to the group.
    Email Body Report ID Select the report id that will be used as the contents of the item recall notification email.

    Leave this field blank to use the report defined on Item Recall Setup page.
    Create User Task Select the check box if user task will be created for the item recall.

    User tasks are only created for internal users. This setting is ignored for all other contact types.